Terms & Conditions

Terms and Conditions

Rilux Online Store is owned and operated by Rilux Projects Ltd.

Our office is at;

Main Office: Plot 5, Block 2, Site-G Estate, Off Assembly Road, Satellite Town, Lagos.

Delivery & Payment

We deliver across the globe within 7 - 15 business days, depending on the delivery type, location, shipping, and payment methods.

Typically, payment-on-delivery (PoD) orders within Lagos and other states within Nigeria are delivered within 1-7 business days, while non-PoD orders within and outside Lagos and Nigeria are delivered within 7-15 business days, respectively. However, we give priority to pre-paid orders only.

Payment-on-delivery (PoD) may be considered within Nigeria only, but with no priority for fast delivery, provided certain delivery conditions are met. For example, PoD orders require that you make a down payment of N5000 into the company account at the point of ordering to cover delivery costs should you reject a PoD order at delivery. However, upon successful delivery, you will be required to pay only the balance of the order price after subtracting the initial deposit of N5000 made to cover delivery costs. However, orders might need to be pre-paid nationwide during special/seasonal sales or promotions.

Exchanges, Returns & Refunds

We offer a 30-day money-back guarantee on all orders purchased from riluxonlinestore.com. Should you need to return your order for any reason, we are happy to provide you with an exchange or a full refund to your original payment method, so long as:

• The product is in its original, unworn, brand-new condition.
• The product is undamaged.
• The product has not been worn or used.

While you have the goods, kindly note that you are under an obligation to take reasonable care of them. You must send the goods back to us at our contact address at your own cost (unless we delivered the item to you in error or the item is damaged or defective) as soon as possible.

Returns

Kindly note that as long as the correct product is shipped to you, you will pay the shipping fee(s) if the order is rejected and delivery fails.

Refunds

For return items, typically, you will be offered an exchange. If not preferred, you have the option of a refund. Exchange orders are processed immediately, while refunds take 30 days after receiving returns.

Kindly note that all returned items must be inspected before confirming an exchange or a refund.

It is a company policy for any refund(s) below N10,000.00 to be converted to store credit for future purchases.

Canceled Orders

A canceled order is an order that has not been assigned a tracking number. A full refund action will be initiated for canceled orders. If otherwise, you will be liable for the shipping fee should you cancel at the point after the tracking number has been issued.

For any other return-related issue, kindly contact us through the contact details on the site.

Kindly be assured that your long-term satisfaction is of utmost importance to us.

Warranty & Servicing

All products on our site come with a one-year seller warranty, except where otherwise stated. The seller warranty is an alternative to the manufacturer warranty which cannot be claimed in this region.

Warranties do not cover batteries, straps, crystals, and tarnishing. The warranty guarantees that your watch mechanism will be fully functional for one year. In the event of warranty issues, you would be required to send in the product(s) for free servicing, however, you will bear the cost of shipping.

We offer services at all times, however, upon expiration of the warranty the full cost is borne by the customer.

Errors & Omissions

Please note that our websites may contain typographical errors or inaccuracies and may not be complete or current. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time, without prior notice (including after an order has been submitted). Such errors, inaccuracies, or omissions may relate to product description, pricing, promotion, and availability, and we reserve the right to cancel or refuse any order placed based on incorrect pricing or availability information, to the extent permitted by applicable law.

Privacy Policy & Cookies

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

• To provide and maintain our Service, including monitoring the usage of our Service.
• To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.
• For the performance of a contract: the development, compliance, and undertaking of the purchase contract for the products, items, or services You have purchased or of any other contract with Us through the Service.
• To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products, or contracted services, including the security updates, when necessary or reasonable for their implementation.
• To provide You with news, special offers, and general information about other goods, services, and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.
• To manage Your requests: To attend to and manage Your requests to Us.
• For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.
• For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns, and evaluating and improving our service, products, marketing, and your experience.

We may share Your personal information in the following situations:

• With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, and to contact You.
• For Business Transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.
• With Affiliates: We may share Your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners, or other companies that We control or that are under common control with Us.
• With Business Partners: We may share Your information with Our business partners to offer You certain products, services, or promotions.
• With Other Users: when You share personal information or otherwise interact in public areas with other users, such information may be viewed by all users and may be publicly distributed outside. If You interact with other users or register through a Third-Party Social Media Service, Your contacts on the Third-Party Social Media Service may see Your name, profile, pictures, and description of Your activity. Similarly, other users will be able to view descriptions of Your activity, communicate with You and view Your profile.
• With Your consent: We may disclose Your personal information for any other purpose with Your consent.

Cookies & Tracking Technologies

We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service. The technologies We use may include:

• Cookies or Browser Cookies. A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service. Unless you have adjusted Your browser setting so that it will refuse cookies, our Service may use Cookies.
• Flash Cookies. Certain features of our Service may use locally stored objects (or Flash Cookies) to collect and store information about Your preferences or Your activity on our Service. Flash Cookies are not managed by the same browser settings as those used for Browser Cookies. For more information on how You can delete Flash Cookies, please read "Where can I change the settings for disabling, or deleting local shared objects?" available at https://helpx.adobe.com/flash-player/kb/disable-local-shared-objects-flash.html#main_Where_can_I_change_the_settings_for_disabling__or_deleting_local_shared_objects_
• Web Beacons. Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).

Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser. Learn more about cookies:

What Are Cookies?

We use both Session and Persistent Cookies for the purposes set out below:

• Necessary / Essential Cookies
• Cookies Policy / Notice Acceptance Cookies
• Functionality Cookies

Type: Session Cookies

Administered by: Us

Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.

Type: Persistent Cookies

Administered by: Us

Purpose: These Cookies identify if users have accepted the use of cookies on the Website.

Type: Persistent Cookies

Administered by: Us

Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.

For more information about the cookies we use, and your choices regarding cookies, please visit our Cookies Policy or the Cookies section of our Privacy Policy.

Disclaimer

The information contained on our website is for general information purposes only. The Company assumes no responsibility for errors or omissions in the contents of the website. In no event shall the Company be liable for any special, direct, indirect, consequential, or incidental damages or any damages whatsoever, whether in an action of contract, negligence, or other torts, arising out of or in connection with the use of our website or the contents of the website. The Company reserves the right to make additions, deletions, or modifications to the contents of the website at any time without prior notice. The Company does not warrant that the Service is free of viruses or other harmful components.