FAQ

Q: Is Your Online Store Secured? A: Your card is 100% secured by Paystack and Flutterwave – our payment gateway partners. They are both PCI DSS Level-1 certified Payment System Service Providers listed on the Visa and Master Card partner databases. Q: How Do You Ship? A: We ship worldwide through carriers like DHL, UPS, FedEx, EMS, GiG, etc. It takes an average of 7 to 15 business days from the date of your payment confirmation. Q: Can I Pay by Bank Transfer? A: Yes, you can. Please choose your payment method via our Paystack or Flutterwave payment platforms. Q: Am I Able to Return a Product? A: Yes, you are. However, you will ensure that any returns made are by our return and refund policy. Q: Can I Pay via PayPal? A: Yes, you can make PayPal payments directly at checkout through our PayPal Checkout payment platform. Q: Do You Allow for Payment on Delivery? A: Yes, we do, but they are limited to some select products within Nigeria only. Our priority, however, is focused on prepaid orders only. Q: Why are Payments and Transactions made to Rilux Projects? A: Rilux Online Store is a Rilux Projects company. In other words, it is operated and managed by Rilux Projects Ltd. Q: Do You Have a Physical Store? A: No. We do not have a physical store. All purchases and payment transactions are completed via our online store, and goods are delivered to your preferred address. Q: How Do I Track My Orders? A: Once your order is shipped, you will receive a tracking number via email, text, or direct messaging from us, which you can use to track the status of your order. Q: Are your prices negotiable? A: No, published prices have already been discounted to the best prices possible. Q: Can I preorder for an item in the store? A: No. We do not offer preordering for any items in our store. You can only order items that are currently available on the website. Q: I need a particular item but can't find it in your store. Can you assist? A: No. We only sell products displayed on our website. Q: Do you allow for install payment? A: No. Q: Do you have a station/location where I can pick up my orders? A: That will depend on your location and the courier services that shipped your order. You can arrange to pick up your order in the courier's office. Q: I have paid but haven't received my items. Is there a reason why? A: Depending on the location, items typically take 7 to 15 business days to deliver. Kindly note, however, that the courier companies do not work Saturdays and Sundays. Q: How do I place an order for an item? A: Click on a product of your choice. Choose your design, color, and quantity. Click the "Add to bag" button. Enter your email address. Check the boxes to agree with the Terms & Conditions, Return & Refund Policy, Shipping & Payment info, and Privacy Policy. Click the "Checkout" button. Complete the form for Shipping and Delivery. Fill your name, phone number, and delivery address. Click the "Continue" button. Observe that the "Shipping method" box is checked for free shipping. Click the "Continue" button. Check the "Choose a way to pay for your order" boxes. Leave a comment in the "Order comment" box. Click the "Go to payment" button. Enter your card or other payment details. Once payment is successful and confirmed, your order will be processed for delivery.