Return and Refund Policy
General Returns
We offer a 30-day money-back guarantee on all orders purchased from riluxonlinestore.com. Should you need to return your order for any reason, we are happy to provide you with an exchange or a full refund to your original payment method, so long as:
While you have the goods, kindly note that you are under an obligation to take reasonable care of them. You must send the goods back to us at our contact address at your own cost (unless we delivered the item to you in error or the item is damaged or defective) as soon as possible.
Shipping Fee
Returns
Kindly note that as long as the correct product is shipped to you, you will pay the shipping fee(s) if the order is rejected and delivery fails.
Refunds
For return items, typically, you will be offered an exchange. If not preferred, you have the option of a refund. Exchange orders are processed immediately, while refunds take 30 days after receiving returns.
Kindly note that all returned items must be inspected before confirming an exchange or a refund.
It is a company policy for any refund(s) below N10,000.00 to be converted to store credit for future purchases.
Canceled Orders
A canceled order is an order that has not been assigned a tracking number. A full refund action will be initiated for canceled orders. If otherwise, you will be liable for the shipping fee should you cancel at the point after the tracking number has been issued.
For any other return-related issue, kindly contact us through the contact details on the site.
Kindly be assured that your long-term satisfaction is of utmost importance to us.
